Samitva Agro Organic Pvt Ltd ("we", "our", or "us") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website (samitva.com) and use our services.
1. Information We Collect
We may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our site, register on the site, place an order, subscribe to the newsletter, and in connection with other activities, services, features, or resources we make available.
- Personal Information: Name, email address, mailing address, phone number, and password.
- Payment Information: Handled securely via our payment gateway (Razorpay). We do not store your credit card details on our servers.
- Usage Data: Browser details, IP address, time zone, and how you interact with our website to help us improve user experience.
2. How We Use Your Information
We use the collected data for various purposes:
- To process and fulfill your orders, including sending emails regarding shipping and tracking.
- To improve customer service and respond to your requests more effectively.
- To personalize user experience and understand how our users utilize our website.
- To send periodic emails (like newsletters or promotions) if you have opted in. You can unsubscribe at any time.
3. Cookies
Our Site may use "cookies" to enhance user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.
4. Sharing Your Personal Information
We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers.
We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or processing payments (e.g., Razorpay, Delivery Partners). We may share your information with these third parties solely for those limited purposes provided that you have given us your permission.
5. Security of Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
6. Contact Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Email: support@samitva.com
Phone: +91 98765 43210